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All Copyrights reserved to © Dobrh 2021
The Dobrh Platform (“Dobrh”, “us”, “we”, or “our”) is owned and operated by Cognifle Limited, a limited company incorporated under the laws of the Abu Dhabi Global Market, with the license number 000007139.
Dobrh respects your privacy and is committed to protecting your personal data under the legal jurisdiction of the United Arab Emirates, including the Data Protection Regulations 2021 promulgated by Abu Dhabi Global Market. This privacy policy will inform you about how we look after your personal data, tell you about your privacy rights, and explain how the law protects you when you visit the Dobrh website, Dobrh mobile app, or any other Dobrh-related products that link to this policy (regardless of where you visit it from).
This privacy policy forms an integral part of our Terms and Conditions, available on the User Terms.
Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.
This privacy policy, in accordance with the UAE Laws, aims to give you information on how Dobrh collects and processes your personal data through your use of the Dobrh website or Dobrh mobile application, including any data you may provide when you sign up, purchase, or sell any products, goods, or services.
This Platform is not intended for children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. If you do not agree with our Privacy Policy, then we request that you do not access the Platform any further.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our Legitimate Interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to do so by law). You can obtain further information about how we assess our Legitimate Interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Agreement means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a Legal Obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
This privacy policy is issued on behalf of Dobrh. Cognifle is the owner and is responsible for the Platform. Third-party advertisements and links to third-party websites may appear on the Platform; such ads and links are not owned or controlled by Dobrh. We are not responsible for the content of third-party websites, services, and advertisements.
We keep our privacy policy under regular review. This version was last reviewed and updated in June 2025.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This Platform may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party links and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy policy of every website or app you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified (either directly or indirectly). It does not include data where the identity has been removed (anonymous data).
Subject to your confirmation, acceptance, and agreement to this Privacy Policy, we may collect, use, store, and transfer different kinds of personal data about you that is relevant to the context of our business transactions, which we have grouped together as follows:
Identity Data: It includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Business Entities’ Data: It includes entity name, type, registration number, industry classification, and tax identification number.
Contact Data: It includes billing address, physical/delivery address, email address, and telephone numbers.
Financial Data: It includes bank account and payment card details.
Transaction Data: This includes detailed information regarding payments made to and received from you, as well as additional specifics related to the Goods and Services acquired through the Dobrh Platform.
Technical Data: It includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and Platform, and other technology on the devices you use to access this website.
Profile Data: It includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: It captures user interactions, including clicks, browsing patterns, app usage, and relevant data related to user behavior.
Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Location: It includes your precise location.
Diagnostic Data: It includes crash data, performance data, and other diagnostic information.
We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data could be derived from your personal data, but is not considered personal data in law, as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy policy.[1]
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.[2]
Where we need to collect personal data by law or under the terms of any agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with Goods or Services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, including:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where:
Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Below, in table format, we have set out a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified our Legitimate Interests where appropriate.
Note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data, where more than one ground has been set out in the table below.[4]
| Purpose/Activity | Type of data | Lawful basis for processing, including basis of Legitimate Interest |
|---|---|---|
| To register you as a new user | Identity Contact | Performance of an agreement with you |
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services, and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.
A cookie is a small text file that is placed onto your device when you access our website. We use cookies and other online tracking devices to make your online experience more efficient and enjoyable. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
The types of cookies and other tracking technologies utilized on our Platform can be categorized into essential and non-essential cookies. Essential cookies are necessary for the proper functioning of the Platform; they serve purposes such as identifying users during their interaction with the Platform and retaining user-specific settings. Non-essential cookies, on the other hand, pertain to visitor and website performance, as well as targeting and advertising cookies that facilitate the personalization of advertisements. Additionally, third-party cookies may be employed, as our Platform may present content from external websites or services, which can lead to the storage of cookies from these third parties on your device or browser. Please be aware that we do not control the storage and use of these cookies by third parties. We recommend reviewing the privacy policies of the relevant third parties for further information.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at privacy@dobrh.com.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, to the extent where this is required or permitted by law.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages by contacting us anytime.
If you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase, experience, or other transaction.
We may share your personal data with the parties set out below for the purposes set out in the table above in the Purposes for which we will use your Personal Data section.
We require all third parties to respect the security of your personal data and to treat it in accordance with the applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may transfer to and store the data we collect about you in countries other than the country in which the data was originally collected. Those countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this privacy policy and comply with applicable legal requirements, providing adequate protection for the transfer of data to countries outside the Abu Dhabi Global Market.
We value your trust in providing us with your personal information; thus, we strive to use commercially acceptable means of protecting it. Unfortunately, no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances, you can ask us to delete your data: see Your Legal Rights at section 8 below for further information.
In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Whilst we continue to process your personal data, we will ensure that it is treated in accordance with this privacy policy. Otherwise, we securely erase your information once it is no longer needed.
Under certain circumstances, you have rights under the applicable data protection laws in relation to your personal data. The various rights are not absolute, and each is subject to certain exceptions or qualifications. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this privacy policy is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws. You have the right to:
If you wish to exercise any of the rights set out above, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one (1) month. Occasionally, it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You acknowledge that Dobrh provides no warranties, guarantees, or representations regarding our ability to control, collect, correct, access, process, use, store, protect, or transfer any personal information, nor regarding the existence or effectiveness of any security measures implemented by us. You agree that Dobrh shall not be liable for any claims, losses, or damages of any kind arising from access, disclosure, use, or modification of personal information by unauthorized parties, or from the introduction of viruses, worms, or other harmful elements into the system, along with their potential impact on your personal information.
Under no circumstances shall Dobrh, its affiliates, partners, or their respective employees, officers, directors, or insurers be liable to you or any other individual for any costs, damages (including special, incidental, exemplary, indirect, or consequential damages), or liabilities of any kind arising from or related to the collection, use, transfer, processing, or storage of personal information obtained by us, or resulting from your access to and use of the Platform or information collected through other channels.