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1.1 The Dobrh Platform (Dobrh, we, us, and our) is owned and operated by Cognifle Ltd., a limited company incorporated under the laws of the Abu Dhabi Global Market, with the license number 000007139. These Platform terms of use (User Terms) apply to you as a user of the Platform (you, your) and us, including the products, Goods, and Services, tools, and information made available on the Platform.
1.2 Your access and use of the Platform constitutes your agreement to be bound by these User Terms, which establish a contractual relationship between you and Dobrh. By using the Platform, you consent to be bound by these User Terms and must check the “I accept” box herein-below, stating your acceptance of these User Terms.
1.3 These User Terms govern the opening, use, and closure of your Dobrh Account and other related transactions, activity, and payments. Together with any other terms and conditions referred to in these User Terms, they constitute the Agreement between you and Dobrh.
1.4 Please be sure to print or download and keep a copy of these User Terms for future reference. You can always view the current Terms on the Platform.
1.5 Depending on the type of transaction you undertake through the Platform and your Dobrh Account, additional terms may apply as communicated to you at the appropriate time. In the event of any conflict between the additional terms and conditions and these User Terms, the former shall prevail.
1.6 Please read these User Terms carefully before using the Platform. By using the Platform in any capacity, you agree that: (i) you understand these User Terms; and (ii) you agree to be bound by these User Terms when using the Platform.
1.7 If you do not agree to these User Terms, you should immediately close your Dobrh Account and stop using the Platform.
2.1.1 The Platform is a marketplace provided by us to enable people like you (Clients), whether they are individuals or companies, who want to buy goods (Goods) and services (Services), to meet businesses and professionals who have the necessary skills and experience to provide the Goods and Services (Providers). Once you have opened a Dobrh Account, you can act as a Client, and buy Goods and Services from a Provider, and, subject to meeting our Provider verification processes, you can also act as a Provider and sell your Goods and Services to other Clients and enjoy other benefits available to the Provider on the Platform.
2.1.2 In these User Terms, when we refer to ‘Goods and Services’, we mean the range of products and services that you may be able to receive from a Provider working in any of the fields listed on the Platform.
2.1.3 You are responsible for negotiating the arrangements on which you will buy and/or deliver any Goods and Services through the Platform (we call these agreements Dobrh Agreements). A person with whom you agree on a Dobrh Agreement is called a Counterparty. If you are buying the Goods and Services, the Counterparty will be the Provider, and if you are selling the Goods and Services, your Counterparty will be the Client.
2.1.4 Prices on the Platform are shown in USD, and you may credit your Account by depositing funds via all the available payment methods provided by the platform.
2.1.5 Once a Dobrh Agreement is in place, the Client will pay us the price in USD agreed for the relevant Goods or Services. This must be done prior to the Provider supplying the relevant Goods or Services. We will approve the payment once we receive confirmation from you and your Counterparty that the relevant Goods or Services have been provided satisfactorily. Please see section 7 for how we will deal with payments in other situations.
2.1.6 Any Dobrh Agreement that you enter into with a Counterparty is entirely between you and that Counterparty. It is a condition for the use of the Platform that you represent and warrant that you have satisfied yourself as to the completeness and adequacy of any Dobrh Agreement that you execute with a Counterparty and that you expressly release Dobrh, its officers, directors, employees and affiliates from any liability regarding the completeness, adequacy or enforceability of the relevant Dobrh Agreement or the Counterparty’s performance of their obligations in respect of any Dobrh Agreement.
You are solely responsible for all activity on your Account. You may grant permissions to other Users to act on your behalf only. You shall not request or allow another person to create an Account for you, your use, or your benefit, except that authorized employees or agents may do so on behalf of your business. By granting permissions, including to Team Members or Organization Members, you represent that they are authorized to act on your behalf and that you accept full responsibility for their actions and omissions, including payments, service Agreements, and compliance with the Terms. Any violations of the Terms by Users under your Account may affect your ability to access or use Dobrh’s services.
If your Account is closed, Dobrh reserves the right to close any related accounts at its sole discretion.
You are responsible for all information and activity on the Platform by anyone using your username and password. Accordingly, you must take steps to protect the confidentiality of your username and password, and you must notify us immediately if you become aware of any disclosure, loss, theft, or unauthorised use of your password and username. You (a) may not transfer or resell your username or password to any third party, (b) agree to notify us at support@dobrh.com if you become aware of any possible unauthorised use(s) of your username or password or any possible breach of security, including loss, theft, or unauthorised disclosure of your username or password, and (c) agree to undertake and provide accurate and complete information and keep your data updated. If you authorise an employee, sub-contractor, or agent to use your login details, you will be responsible for their activity on the Platform.
You agree to allow us to verify your identity, location, and business affiliations as required. When you register for an Account and periodically thereafter, your Account may be subject to verification. This may include, but is not limited to, validation against third-party databases or verification through one or more official government or legal documents that confirm your identity, location, and authority to act on behalf of your business. You authorize Dobrh, directly or through third parties, to conduct any necessary inquiries to validate your identity, location, and business ownership, subject to applicable laws. When requested, you must provide complete and accurate information, including official government or legal documents, and cooperate with reasonable verification requests.
Dobrh is an online marketplace designed to connect Clients, whether individuals or companies, with skilled professionals and businesses, referred to as Providers, who offer a range of Goods and Services. The Platform enables Clients to find and engage with Providers, while allowing Providers to showcase their expertise and offer their Goods and Services to a wider audience. By creating a Dobrh Account, Users can either purchase Goods and Services as Clients or, upon completing the Provider verification process, offer their own Goods and Services as Providers. Dobrh facilitates these interactions by providing a secure and efficient Platform for transactions, but it does not act as a party to any Agreement formed between Clients and Providers.
Dobrh provides the Platform that enables Clients and Providers to find and engage with each other, but we do not employ or endorse any Providers, nor do we guarantee the quality, safety, or legality of their Goods and Services. When you enter into an Agreement as a Client or a Provider, you are doing so directly with the other party, not with Dobrh. We do not control the work performed, nor do we dictate pricing, deadlines, or project terms. By using the Platform, you acknowledge that Dobrh is a neutral facilitator and not responsible for the actions, Agreements, or outcomes between Clients and Providers.
As a Client or Provider on the Dobrh Platform, you are solely responsible for complying with all applicable tax laws and regulations. This includes determining, collecting, reporting, and remitting any taxes, such as value-added tax (VAT), income tax, or other government-imposed levies that may apply to your transactions. Dobrh does not withhold or pay taxes on behalf of Clients or Providers, nor does it provide tax advice.
If you are a Provider, you acknowledge that offering Goods and Services through the Platform does not establish an employment or agency relationship between you and Dobrh. You are not entitled to employee benefits or any other benefits that may be associated with employment. You are responsible for handling your own tax obligations and any legal requirements related to your business activities.
We welcome feedback on Clients and Providers, and the Platform. Please refer to our review guidelines before making a review.
4.2.1 Dobrh values transparency and accountability within its marketplace. Clients and Providers can leave feedback, ratings, and reviews based on their experiences with transactions on the Platform. This feedback system helps maintain trust and allows Users to make informed decisions. Users are encouraged to provide fair and accurate feedback. Attempts to manipulate ratings, submit false reviews, or engage in retaliatory feedback may result in Account suspension or removal from the Platform.
4.2.2 By submitting feedback or other content to the Platform, you grant Dobrh a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, and distribute your content in connection with operating and promoting the Platform. While Dobrh does not edit or verify user-generated content, it reserves the right to remove feedback or other content that violates these User Terms, including content that is fraudulent, misleading, defamatory, or otherwise inappropriate.
4.2.3 You acknowledge and agree that User feedback is integral to the integrity and transparency of the Dobrh marketplace and benefits all Users. By using the Platform, you specifically request and agree that Dobrh may make available to other Users both individual and aggregated feedback related to marketplace participants, including yourself. Such feedback may include User comments, ratings, satisfaction indicators, and other evaluations provided by Users based on their experiences.
4.2.4 Dobrh may also calculate and display a Project Success Score, which reflects the overall performance and reliability of a provider based on completed projects, client feedback, Disputes, and other relevant marketplace interactions. The Project Success Score is automatically generated and may be updated periodically based on new feedback and performance data.
4.2.5 Dobrh does not monitor, influence, contribute to, or censor User feedback. You agree to notify Dobrh of any errors or inaccuracies within your feedback results. If you do not dispute such information, Dobrh may rely on its accuracy for all Platform-related purposes. You acknowledge and agree that feedback and any associated details pertain solely to the business conducted through the marketplace and not to any individual person. You further agree not to use the information for employment, credit, underwriting, or other similar decision-making processes concerning other Users.
4.2.6 While using the Platform, you may encounter content or information that is inaccurate, incomplete, delayed, misleading, illegal, offensive, or otherwise objectionable. Dobrh does not generally monitor or review User Content, and you agree that Dobrh is not responsible for such content or any potential misuse of the Platform by other Users.
4.2.7 Dobrh reserves the right, but is under no obligation, to remove posted feedback or information that violates these Terms, undermines the integrity of the marketplace, or is otherwise inconsistent with the business interests of Dobrh.
5.1.1 In order to access the Platform and open a Dobrh Account, you will be required to follow a sign-up process. Firstly, you will be required to submit some basic details about you and/or your business and the Goods and Services that you would like to buy and/or sell on the Platform. You will then be given a unique username and initial password. The username is the method used by us to identify you, and so you must always keep the username and password secure.
5.1.2 Once your Dobrh Account has been established, you will be asked to submit detailed information about yourself and your business and its needs. You will need to register as a Provider if you intend to sell Goods and Services on the Platform. In order to register as a Provider, we will need you to provide details on the Goods and Services you intend to sell and provide us with evidence that you have the appropriate experience and qualifications necessary to be able to offer those Goods and Services. We will not authorise you to operate as a Provider on the Platform until we are satisfied that you have provided us with appropriate evidence of your experience and qualifications.
5.1.3 As part of the onboarding process, we will also need you to provide proof of identity and your current address. If you are acting through a company, we will also need proof of identity and proof of the current address of your company’s directors, shareholders, and authorised signatories (Stakeholders) in order to comply with anti-money laundering obligations.
5.1.4 As part of the Dobrh Account opening process and periodically thereafter, your Dobrh Account will be subject to verification, including but not limited to validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on the Platform. You authorize us, directly or through third parties, to make any inquiries necessary to validate your identity, your location, and confirm your ownership of your business, email address, or financial accounts, subject to applicable law. When requested, you must timely provide us with complete information about yourself and your business and any Stakeholders, which includes providing official government or legal documents, and cooperating with other reasonable requests we make to verify your identity.
5.1.5 Applications to operate a Dobrh Account will be subject to an approval process, and we may decide to accept or reject your application at our sole discretion.
Dobrh is a subscription-based marketplace. We do not take a commission from your fees. When you open a Dobrh Account to sell Goods and Services as a Provider, you will have the option of selecting a premium subscription or a standard subscription. Subscriptions are charged on a per-month basis.
The Platform is generally intended to be viewed by a conventional web browser with a screen resolution of 1024 by 768 pixels or greater. Although you may use other means to access the Platform, be aware that the Platform may not appear accurately through other access methods. You must not access the Platform through devices or Goods and Services that are designed to provide high-speed, automated, repeated access. The Platform is protected by a password and requires a login. You must not obtain or attempt to obtain unauthorised access to the Platform, or to any other protected materials or information, through any means not intentionally made available by us for your specific use.
5.4.1 Each time you log onto the Platform, you will need to enter your username and password. Your username and password are unique to you and are not transferable.
5.4.2 You agree not to request or allow another person to create an Account for you, for your use, or for your benefit, except that authorized employees or agents may create an Account on behalf of your business.
5.5.1 As we mentioned above, Provider Users on the Platform subscribe to the right to publish predefined Services on the Platform for potential Clients.
5.5.2 When publishing a Service, it is important to include as much relevant detail as possible to ensure that your prospective Counterparty understands what you are offering so that any resulting Dobrh Agreement that you might agree with your Counterparty is accurate and complete. You may refer to our Guidelines if you need assistance.
5.5.3 After the Service has been published, Providers who provide the type of Goods and Services requested by the Client may communicate with the Clients through the Platform to negotiate the payment, the details of the Service, and to adjust the terms for the delivery of the Service itself, just as parties would do if they were in a traditional marketplace. This might include such matters as price, specific details relating to the actual Service, timing, standards, and the success criteria.
5.5.4 It is important to ensure that both the Client and the Provider understand the terms of what they have agreed in the Dobrh Agreement. Dobrh does not supervise, direct, control, or monitor the performance of any Dobrh Agreement. Whether you are acting as a Client or as a Provider, it is your responsibility to satisfy yourself with the terms of any Dobrh Agreement. Dobrh is not responsible for ensuring the accuracy or legality of any Dobrh Agreement or the performance of any Client or Provider under any Dobrh Agreement.
5.5.5 Dobrh Agreements incorporate by default the Standard Terms available at Standard Terms. Clients and Providers are free to negotiate the terms of their Goods and Services Agreements, and where there is any inconsistency between the negotiated terms and the Standard Terms, the negotiated terms shall prevail. Please be aware that any assistance and guidance we provide you on the standard terms document is simply provided to assist you in your dealings with your Counterparty. You remain solely and absolutely liable for ensuring that you are satisfied with the terms of any Dobrh Agreement that you agree with a Counterparty.
5.5.6 Once the Client places an order and completes the payment through the Dobrh Platform, Dobrh will temporarily authorize the payment, and the Provider has 12 hours to either accept or reject the requested Service. Once the Service is accepted, Dobrh will authorize the payment. If there is no response within 12 hours, the order will be cancelled, and the Client can also choose to cancel at any time during the 12-hour period. The Client will only pay if they are satisfied with the service. If the Provider rejects the Service request, Dobrh will return the payment to the Client immediately. For more details, please refer to the Buyers Policy.
5.5.7 Dobrh operates on a scheduled billing cycle, making payouts to Providers on a bi-weekly basis to allow adequate time for delivery verification and dispute resolution. In the event of a dispute or issue with the delivered Goods and Services, the disbursement may be temporarily delayed until the matter is resolved.
PRIVACY – Please remember that when you publish a Service, other Platform Users will be able to see the information. Do not post any information that is confidential or in any way private. It is your responsibility to ensure that you do not breach any privacy laws or regulations.
6.1 When a Client and a Provider choose to engage in a transaction on the Dobrh Platform, they enter into a direct contractual Agreement with one another. Dobrh is not a party to this Agreement and does not take part in the formation, execution, or enforcement of any Agreement between Clients and Providers. Dobrh provides the Platform as a marketplace to facilitate connections between Clients and Providers, but does not employ, manage, or supervise Providers in any capacity.
6.2 Clients and Providers are responsible for establishing the terms of their Agreements, including pricing, deliverables, timelines, and any additional conditions they deem necessary. Any Agreements or additional terms entered into must not contradict or alter the rights and obligations set out in these User Terms.
6.3 Users must attempt to resolve Disputes through the Dispute Resolution Process. If unresolved, Users may pursue independent resolution, but Dobrh is not obligated to intervene further. Any court or arbitration order affecting Dobrh or its affiliates must include prior notice, full payment of any outstanding amounts, and compensation for any required compliance actions.
6.4 Unless Clients and Providers establish their own confidentiality terms, they agree to protect and not disclose any shared Confidential Information. This includes business strategies, trade secrets, and non-public data exchanged for Agreement discussions, even if no Agreement is finalized.
Providers operate as independent sellers and are not employees, agents, or representatives of Dobrh. Using the Platform does not establish an employment relationship between a Provider and either Dobrh or a Client. Providers are responsible for their own business operations, including compliance with tax laws, employment regulations, and any other legal obligations that apply to them.
7.1.1 You acknowledge and agree that you will be required to process any payments through the Platform using multiple options for payment via third-party financial firms authorized by Dobrh to facilitate payment transactions on the Platform. Dobrh reserves the right to modify or replace the means of payment with another third-party financial firm at any time, and we shall not be liable to you or any third party for any losses or damages arising from such modification or replacement.
7.1.2 If you are acting as a Client, you will have seven (7) days in which to confirm your acceptance or rejection of any Goods and Services received under a Dobrh Agreement. If you do not confirm your acceptance or rejection within the seven (7) day period, we will regard the Service as having been completed and accepted.
7.1.3 If you are acting as a Provider, you may request Dobrh to payout from your Account using your chosen payout method. Dobrh will process such requests in accordance with its policies, procedures, and any applicable laws and regulations.
7.1.4 You and your Counterparty are responsible for determining whether any payment is subject to tax, VAT, or other charges and who will pay them. You acknowledge and agree that you are solely responsible for:
7.1.4.1 all tax liability associated with payments received from Client through the Platform, and that Dobrh will not withhold any taxes from payments to you unless required to under applicable law;
7.1.4.2 obtaining any liability, health, workers’ compensation, disability, unemployment, or other insurance needed or required by law, and that you are not covered by or eligible for any insurance from Dobrh; and
7.1.4.3 determining and fulfilling your obligations under applicable laws and regulations with respect to invoicing and reporting, collecting, or remitting any applicable taxes or charges.
7.1.5 All amounts are expressed in USD. When we make a payout to an Account outside of the Platform, you will be responsible for the payment of all bank charges and foreign exchange conversion rates (Service Fees).
7.1.6 In the event that we need access to your records due to an audit, you agree to promptly cooperate with us and provide copies of your tax returns and other documents as may be reasonably requested for purposes of such audit, including but not limited to records showing you are engaging in an independent business as represented to us.
7.1.7 Dobrh charges service fees for transactions as outlined in the fee schedule published on the Platform. Dobrh reserves the right to introduce service fees for additional transaction types, with prior notice provided on the Platform.
7.1.8 When using Dobrh’s payment processing services, you authorize Dobrh to deduct any applicable service fees from the transaction amount before disbursing funds to the Provider.
Remember: Dobrh does not control and is not responsible for the quality, completion, or fulfillment of services exchanged through the Platform. Users acknowledge that Dobrh cannot guarantee that either party will successfully complete a transaction.
You agree to exclusively use Dobrh for all payments related to work that arises from a relationship established through the Platform for a period of two years from the date of initial engagement. You acknowledge that a significant portion of Dobrh’s compensation is derived from service fees, which facilitate valuable professional connections. These fees are only earned when Clients and Providers complete transactions through the Platform.
Accordingly, for 24 months from the start of a Dobrh Relationship, you agree to use the Platform as the sole means to request, make, and receive payments for any work directly or indirectly associated with that relationship.
Circumventing Dobrh’s payment system is prohibited unless you pay a specified Conversion Fee to transition the relationship off the Platform. If you engage with Dobrh as an employee, agent, or representative of a business, this restriction extends to all associated representatives.
Prior to entering into an Agreement, you agree to communicate exclusively through Dobrh’s Platform. This requirement applies to all interactions between Users unless otherwise specified for certain business accounts.
You agree that before finalizing any Agreement, you will: (a) use Dobrh’s communication tools as the sole method of interaction with other Users; and (b) not attempt to solicit or communicate with Users outside of Dobrh through alternative channels.
Violating this provision is considered a material breach of the User Terms and may result in permanent suspension of your Account.
You agree not to circumvent, avoid, or bypass the Platform in any way that prevents Dobrh from receiving fees or other compensation for transactions conducted through the Platform. This includes engaging or continuing to work with a Client or Provider you met through Dobrh outside the Platform, whether directly or indirectly, without prior written approval from Dobrh. Such actions are strictly prohibited unless you pay the applicable Conversion Fee, as outlined below.
You may opt out of the non-circumvention agreement by paying a Conversion Fee. To work with a User outside of Dobrh, either the Client or the Provider must pay a one-time Conversion Fee of $50,000 USD. This fee applies in full, regardless of the duration of the working relationship on Dobrh.
If Dobrh determines that you have violated the non-circumvention policy, we may (a) charge the applicable Conversion Fee to your payment method or issue an invoice due within 30 days, (b) suspend or permanently close your Account, and (c) recover all losses and costs associated with investigating and enforcing this policy, including legal fees.
8.1 If a resolution cannot be achieved through direct communication between the Client and Provider, either party may formally initiate a Dispute by submitting a request through Dobrh’s Dispute Resolution Process. The request must include (a) a detailed explanation of the issue; (b) supporting documentation, including but not limited to correspondence, service deliverables, or payment records; and (c) a proposed resolution (e.g., refund, revision, partial compensation).
8.2 Dobrh may request additional information from either party and retains full discretion to accept or reject any submitted materials. While Dobrh facilitates Dispute Resolution as a neutral intermediary, it is not a judicial or arbitration body and makes determinations solely in good faith based on the available evidence.
8.3 Final decisions may include requiring the Provider to revise or complete the service at no additional cost, approving a partial or full refund to the Client, or ruling in favor of the Provider.
8.4 All decisions rendered by Dobrh in connection with a Dispute shall be final and binding, except where prohibited by law.
8.5 Dobrh reserves the right to decline a Dispute request if it is deemed frivolous, lacking in evidence, or outside the scope of the Platform’s jurisdiction.
8.6 If there is a Dispute regarding Goods or Services, please contact us via support@dobrh.com. You agree to abide by the dispute resolution process that is set out in our Dispute Resolution Procedures. If that process does not resolve your Dispute, you may pursue your Dispute independently against your Counterparty, but you acknowledge and agree that Dobrh will not and is not obliged to provide any further Dispute Resolution assistance.
8.7 If you seek an order from an arbitrator or court that might direct us or our affiliates to take or refrain from taking any action, you agree that you will (a) give us at least five (5) business days’ prior notice of the hearing on the order; (b) include in any such order a provision that, as a precondition to any obligation affecting Dobrh, we be paid in full for any amounts to which we would otherwise be entitled; and (c) include in any such order a provision that, as a precondition to any obligation affecting we be paid for the reasonable value of the Goods and Services the order obligates us to undertake.
8.8 Subject to section 8.10 below, we will only mark the service as completed with your approval. You acknowledge and agree that there can be no refund without first resolving the matter through the Dispute Resolution Process. In any event, Dobrh has no liability or obligation to assist you in recovering any payment marked as complete.
8.9 Other times when we will mark the payment as completed are as follows:
8.9.1 Where the Provider terminates the relevant Dobrh Agreement or otherwise confirms that they cannot or will not provide the Goods or Services as agreed under the Dobrh Agreement, or has their access to the Platform terminated, we will refund the payment to the Client.
8.9.2 Where the Client terminates the Dobrh Agreement or has their access to the Platform terminated before the Agreement is complete, only Dobrh will determine whether the cancellation is eligible for a full or partial refund based on the stage of fulfillment. If the Provider can demonstrate that work has begun or partial delivery has been made, a proportional payment may be issued for the completed portion. The remaining balance will be refunded to the Client. If no work has been completed, the full amount will be returned to the Client.
8.10.1 Dobrh does not guarantee specific outcomes and shall not be held liable for any indirect, incidental, or consequential damages resulting from a Dispute.
8.10.2 Disputes must be raised within a reasonable timeframe following order completion or service failure. Requests submitted beyond the prescribed period may be deemed invalid.
8.10.3 Any attempt to circumvent Dobrh’s Dispute Resolution Process, including external legal action before exhausting Platform remedies, may result in Account suspension or termination.
8.11 All Disputes shall be governed by and construed in accordance with the laws of the Abu Dhabi Global Market. Any legal proceedings arising from or related to a Dispute shall be subject to the exclusive jurisdiction of the Abu Dhabi Global Market Courts.
This section outlines how Disputes between you and Dobrh will be handled. We encourage resolving Disputes informally first. If informal resolution is unsuccessful, arbitration will be the primary method of Dispute Resolution instead of court proceedings.
If a Dispute arises between you and Dobrh, our priority is to resolve it efficiently and cost-effectively. Unless you opt out, you and Dobrh agree to resolve any claims, Disputes, or controversies through binding arbitration on an individual basis. This includes claims related to our User Terms, Standard Terms, your relationship with Dobrh (including any claim regarding employment), service termination, or any service provided by Dobrh.
Claims that are exempt from pre-dispute arbitration under applicable law, including those covered by specific consumer protection regulations, are not subject to this Arbitration Provision.
By agreeing to arbitration, YOU AND DOBRH WAIVE ANY RIGHT TO A JURY TRIAL OR COURT TRIAL. The arbitrator’s decision will be final and binding, subject to limited review as provided under the Abu Dhabi Global Market Data Protection Regulations 2021.
This Agreement and any claims arising under it will be governed by the laws of the Abu Dhabi Global Market, without regard to conflict of law principles. However, this arbitration provision is governed by the applicable international arbitration rules where necessary.
Before filing a formal arbitration claim, you agree to notify Dobrh of your Dispute via email at legal@cognifle.com. Dobrh will notify you at your registered email address. Both parties will attempt to resolve the Dispute informally within ninety (90) days from the date of notice before proceeding with arbitration.
The arbitration will take place in a mutually agreed location. Arbitration proceedings will be conducted in English or Arabic, and each party may appear via video or teleconference if needed. The arbitrator shall follow applicable law and award remedies as a court would. Judgment on the arbitrator’s decision may be entered in any court of competent jurisdiction.
This arbitration provision does not apply to claims pending in court or arbitration before the opt-out period expires. It also does not cover claims related to workers’ compensation, unemployment insurance, or state disability insurance.
Nothing in this provision prevents you from reporting issues to government agencies or regulators.
These Dispute Resolution terms shall be interpreted in accordance with the applicable laws, ensuring fair enforcement of rights and obligations under this Agreement.
You have the right to opt out of the arbitration agreement by providing written notice within 30 days of accepting these Terms. If you opt out, Disputes will be resolved in the courts of Abu Dhabi Global Market.
10.1 We are giving you access to the Platform because you make the following promises to us:
10.1.1 if you are acting for yourself and not a company, you are at least eighteen (18) years old and have full legal capacity. If you are acting on behalf of a company or business, you represent and warrant that you have the authority to bind the company or business to the Terms of this Agreement.
10.1.2 the information you provide during the registration process about yourself and your business and its Stakeholders (if relevant) is accurate, current, and complete, and you will update the information on your Dobrh Account on a yearly basis so that it remains accurate, current, and complete. You further agree to maintain and update this information on your Dobrh Account at least once a year or as necessary to ensure that it remains accurate, current, and complete. You acknowledge that the failure to maintain accurate information may result in the suspension or termination of your Dobrh Account.
10.1.3.1 comply with all of our Guidelines and clearly explain in the terms of the Service (or subsequently in any correspondence with the Provider), the scope, nature, function, details, timing, and all other material requirements for the relevant Goods and Services;
10.1.3.2 provide your feedback on any drafts or samples submitted, rendered, or delivered by the Provider in a timely fashion and, in any event, no later than seven (7) days after the receipt of the drafts or samples received from the Provider;
10.1.3.3 you possess the necessary licenses, experience, knowledge, and ability to receive any Goods and Services through the Platform, and you will comply with all relevant licensing and registration requirements when using any Goods and Services received through the Platform;
10.1.3.4 act in a reasonable manner when assessing Goods and Services for compliance with the terms of the Dobrh Agreement;
10.1.3.5 maintain all Provider confidences and discretion regarding the Provider and the Goods and Services: and
10.1.3.6 ensure that all activities or other work requested from the Provider shall be Shariah compliant, and shall not ask the Provider to be involved in any activity or other work which, in the reasonable opinion of the Provider or Dobrh, is demeaning to the Provider, obscene, offensive or racist, or which would otherwise impugn the character of the Provider or their work and career.
10.1.4.1 comply with all of our Guidelines;
10.1.4.2 have and maintain any product and public liability insurance lawfully required for your Goods and Services that will protect Clients against losses arising from any claims, actions, or damages which may arise as a direct or indirect result of any use of your Goods and Services, and you will provide a copy of the policy to us on request;
10.1.4.3 ensure that all of your Goods and Services are, to the best of your knowledge, safe and fit for their intended use;
10.1.4.4 provide the Goods and Services in accordance with the terms of the relevant Dobrh Agreement;
10.1.4.5 perform the Goods and Services and act in a conscientious and competent manner and to the full limit of your skill and ability, and comply with all directions and requirements of the Client;
10.1.4.6 promptly pass on to us any complaints you receive from the Client;
10.1.4.7 inform the Client as promptly as reasonably practicable of any material developments or changes in your circumstances which could reasonably be expected to adversely affect Client’s receipt of the Goods and Services;
10.1.4.8 you possess the necessary licenses, experience, knowledge, and ability to provide any Goods and Services through the Platform, and you will comply with all relevant licensing and registration requirements when providing any Goods and Services through the Platform.
10.1.4.9 maintain all Provider confidences and discretion regarding the Client and the Goods and Services. The Provider shall not disclose any confidential information to any third party or use it for any purpose other than providing the Goods and Services to the Client; and
10.1.4.10 ensure that any Goods and Services you provide will not infringe the copyright or any other rights of any third party.
10.1.5 you will act professionally and with good faith at all times.
10.1.6 you will not knowingly or negligently take any action or omit to take any action that would be detrimental to the goodwill associated with Dobrh, any Counterparty, or the Platform, or create unfavourable publicity, or bring into disrepute Dobrh, any Counterparty, or the Platform;
10.1.7 where you are acting in the capacity of an agent (whether as a marketing agency or in any other capacity) for a party that will be acting as ultimate beneficiary of any Dobrh Agreement, you represent and warrant that you have full legal capacity and authority to make these representations and gives these warranties on behalf of such beneficiary and that these User Terms are legally binding on them.
10.1.8 you agree to only use the communication services available on the Platform, including the messaging system, to communicate with other Clients and Providers prior to entering into a Dobrh Agreement related to the Goods and Services. You agree that prior to entering into a Dobrh Agreement, you:
10.1.8.1 will not use any other means of communication to solicit, contact, or find the contact information of a Client or Provider on the Platform;
10.1.8.2 will not ask for, provide, or attempt to identify through public means the contact information of another Client or Provider on the Platform.
10.1.9.1 while you maintain a Dobrh Account, in your own capacity or through an agent, engage or otherwise agree outside of the Platform, with any Client or Provider introduced to you, or of whom you otherwise become aware, by virtue of your access to or use of the Platform, for Goods and Services; and
10.1.9.2 for a period of twelve (12) months following the termination of your Dobrh Account, in your own capacity or through an agent, engage or otherwise agree with any Client or Provider introduced to you, or of whom you otherwise become aware, by virtue of your access to or use of the Platform, for Goods and Services.
10.1.10 you are solely responsible for the creation, storage, and backup of your business records. You agree that Dobrh has no obligation to store, maintain, or provide you a copy of any content or information that you provide, except to the extent required by applicable law.
10.1.11 your use of the Platform and any Dobrh Agreement that you enter into is entirely at your own risk. Neither we nor any of our affiliates, agents, officers, employees, suppliers, or licensors will be liable to you or anyone else for any:
10.1.11.1 inaccuracy, delay, interruption in service, error or omission, regardless of cause or for any damages as a result;
10.1.11.2 decision made or action taken or not taken by you in reliance on the Platform or its content;
10.1.11.3 damages, including, without limitation, any direct, indirect, incidental, consequential, special, punitive, exemplary or similar damages, regardless of the theory of liability and even if advised of the possibility of such damages in advance:
10.1.11.4 loss or injury resulting from use of the content or the Platform, in whole or part, whether caused by negligence or contingencies beyond its control in procuring, compiling, interpreting, reporting, or delivering the Platform and its content or otherwise;
10.1.11.5 losses, damages, liabilities, claims or expenses (including without limitation to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to your use of the Platform, it’s content or any Dobrh Agreement, howsoever caused, whether in contract, tort (including negligence), statute or otherwise; or
10.1.11.6 loss resulting from a cause over which we do not have control.
10.1.12 you acknowledge that we have no obligation to monitor your access to or use of the Platform but have the right to do so (including the monitoring of all correspondence, messages and other exchanges and communications between you and any other Provider or Client, through the Platform) for the purpose of operating the Platform, to ensure your compliance with these User Terms, or to comply with the applicable law or the order or requirement of a court, administrative agency, or other governmental body. We reserve the right, at any time and without prior notice, to disable access to the Dobrh Account and any data submissions that we, in our sole discretion, consider to be in violation of these User Terms.
10.1.13 for Providers, our total liability to you in connection with these User Terms, any Dobrh Agreement, and any other terms you may subscribe to in connection with your use of the Platform or engagement with any Counterparty, shall not exceed the fee you paid for your subscription to the Platform in the immediately preceding month. For Clients, our total liability to you in connection with these User Terms, any Dobrh Agreement, and any other terms you may subscribe to in connection with your use of the Platform or engagement with any Counterparty, shall not exceed USD 1.00.
10.1.14 all exclusions and limitations of liability set out in these User Terms shall apply to the fullest extent permissible under the applicable law.
10.1.15 you shall indemnify us in full in respect of any liability incurred by us for any loss, cost, damage, or expense howsoever caused, or suffered by us as a result of your breach of these User Terms or any Dobrh Agreement. Where you use the Platform inappropriately or maliciously or breach the terms of any Dobrh Agreement, you agree that you will indemnify us against any losses suffered by us or any third parties as a result of or in connection with such use.
11.1 The Platform is provided “as is,” without any express or implied warranties of any kind. We and our affiliates, agents, and licensors cannot and do not warrant the accuracy, reliability, quality or completeness of the information provided on the Platform nor that the Goods and Services provided by any Provider engaged via the Platform will be timely, non-infringing, of merchantable quality or fit for a particular purpose, and we hereby disclaim any and all such express or implied warranties, except those that cannot be lawfully excluded.
11.2 Although we make every effort to ensure that the Goods and Services offered on the Platform are secure and available consistently, the nature of the internet means that we cannot guarantee the Platform’s infallibility. We do not warrant that the provision of the Platform or any part of it will be available, uninterrupted, or error-free, that defects in the Platform will be corrected, or that the Platform will be free of viruses or other harmful components or activity. We will not be liable for any loss, damage, expense, costs, delays, or other liability whatsoever (including, without limitation, any financial losses) which you may incur as a result of using the Platform, or as a result of the Platform or any part of it being unavailable at any time for whatever reason.
11.3 Although we make every effort to ensure that each Client and Provider presented on the Platform is professional and reliable, we cannot guarantee their performance in respect of any Dobrh Agreement. We do not warrant that any Client or Provider will complete any Dobrh Agreement satisfactorily or at all. We will not be liable for any loss, damage, expense, costs, delays, or other liability whatsoever (including, without limitation, any financial losses) which you may incur as a result of entering into any Dobrh Agreement with any Counterparty introduced through the Platform.
11.4 We are not responsible for the terms of any Dobrh Agreement that you enter into with a Counterparty. Any such Dobrh Agreement is entirely between you and that Counterparty. All Dobrh Agreements will incorporate the Standard Terms to ensure a minimum standard of contract. You are free to make use of additional terms over and above the Standard Terms if you and your Counterparty so desire.
11.5 Information transmitted via the Platform will pass over public telecommunications networks. We accept no liability if communications sent via the Platform are intercepted by third parties, delayed, incorrectly delivered, or not delivered.
11.6 We will store information in such a form that the contents thereof may be verified as being identical to the contents in which it was generated, sent, or received. We will further store such documents and/or information in a manner that allows for future use and reference, indicating the date and time of sending and/or receiving such information.
11.7.1 The Platform must not be framed on any other site or platform, nor may you create a link to any part of our Platform. We reserve the right to withdraw linking permission without notice.
11.7.2 We assume no responsibility for the use of, or inability to use, any third-party software or other materials on the Platform and shall have no liability whatsoever to any person or entity for their use of, or inability to use, any such third-party software or materials. We do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by our Privacy Policy.
11.7.3 We are not responsible for the privacy policies of websites to which the Platform links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
12.1 When you use the Platform, you agree that you will conduct your activities in a faithful and beneficial manner towards other Users of the Platform. In particular, you agree not to do anything that is inconsistent with the principles of Shariah Law. Furthermore, you agree that you will at all times comply with all applicable domestic and international laws, statutes, ordinances, and regulations applicable to your use of the Platform, and you cannot use the Platform or its content for any unlawful purpose.
12.2 You agree that you will not (either yourself or through any third party):
12.2.1 use the Platform in any manner that could, or could reasonably be expected to, damage or overburden any of our servers, or any network connected to any of our servers;
12.2.2 use the Platform in any manner that would, or could reasonably be expected to, interfere with any other party’s use of the Platform or which is, or which is likely to be, in contravention of any applicable laws or any party’s rights or legal entitlements under any applicable laws;
12.2.3 use any robot, spider, screen scraper, data aggregation tool, or other automatic device, routine or process (Automated Process) to process, monitor, copy, or extract any web pages on the Platform, or any of the information, content, or data contained within or accessible through the Platform, without our prior written permission;
12.2.4 use any Automated Process to aggregate or combine information, content, or data contained within or accessible through the Platform with information, content, or data accessible via or sourced from any third party;
12.2.5 use any Automated Process to interfere or attempt to interfere with the proper working of the Platform or any transaction or process being conducted on or through the Platform;
12.2.6 post, upload to, transmit, distribute, store, create or otherwise publish or make available through the Platform any content that is false, misleading, erroneous, fraudulent or content which is unlawful, libellous, defamatory, offensive to any religious or moral groups, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, or any content that in any way promotes violence, terrorism, alcohol consumption, arms dealing, pornography under Shariah principles. The content should also not promote or incite racism or xenophobia, hate speech, political activism, or animal cruelty, or otherwise be objectionable under Shariah principles, as we may determine in our sole and absolute discretion;
12.2.7 misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs, or other material which may be malicious or technologically harmful;
12.2.8 take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to the Platform;
12.2.9 attempt to gain unauthorised access to the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform;
12.2.10 attempt to attack the Platform via a denial-of-service attack or a distributed denial-of-service attack;
12.2.11 reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with the Platform; or
12.2.12 copy, reproduce, alter, modify, create derivative works from, or publicly display, any part of any content from the Platform without our prior written permission.
12.3 We may, in our absolute discretion, remove, screen, or edit without notice any content posted or stored on the Platform at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any content you require or that you post or store on the Platform at your sole cost and expense.
12.4 If your use of the Platform is in violation of these User Terms, it may result in, among other things, termination or suspension of your rights to use the Platform and we may, in our sole discretion, report a breach of any such obligation which is also a breach of the applicable law to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
13.1 All remarks, suggestions, ideas, materials, or other information provided by you through this Platform will forever be our property. You acknowledge that you are responsible for any submissions provided through your username or password, and you, not we, have full responsibility for such submissions, including their accuracy, legality, reliability, appropriateness, originality, and copyright. Notwithstanding the foregoing, we have the right to refuse to remove, edit, or abridge any data submission for any reason and to disclose any submission as we deem necessary, including, without limitation, to achieve compliance with any applicable law, regulation, legal process, or governmental request, all in our sole discretion.
13.2 We own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights, and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Platform.
13.3 If and to the extent that any such intellectual property rights vest in you by operation of law or otherwise, you agree to do any and all such acts and execute any and all such documents, now or in the future, as we may reasonably request in order to assign such intellectual property rights back to us.
13.4 We do not warrant or represent that the content of the Platform does not infringe the rights of any third party.
13.5 You shall retain ownership of all copyright in data you upload or submit to the Platform. You grant us a worldwide, perpetual, exclusive, royalty-free, non-terminable license to use, copy, distribute, publish, and transmit such data for use by Dobrh.
14.1 The Platform and its content are our property or the property of our licensors and are protected by copyright, trademark, patent, and other applicable laws.
14.2 You are allowed to download and print content from the Platform only for your business use to the extent required to use the Goods and Services provided on this Platform. Platform content must not be copied or reproduced, modified, redistributed, used, or otherwise dealt with for any other reason without our express written consent.
14.3 Except where necessary for and incidental to personally viewing the Platform through your web browser, or as permitted by these User Terms, no part of the Platform may be reproduced, stored (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third-party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without our specific prior written consent.
14.4 When you provide Goods and Services and you have received in full the payment due to you under the relevant Dobrh Agreement, you agree that you have assigned to the Client absolutely with full title guarantee all its right, title, and interest in and to the copyright and all other rights in the Goods and Services,
14.5 In addition, unless otherwise agreed under the terms of the Dobrh Agreement, you:
14.5.1 irrevocably grant to the Client your consent to make full use of the Goods and Services, and any extracts from the Contribution, in all media worldwide; and
14.5.2 recognise that the Client has the unlimited right to edit, copy, alter, add to, take from, adapt and translate the Goods and Services and dub it into one or more foreign languages, and you irrevocably and unconditionally waive the benefit of your moral rights to the Goods and Services.
15.1 You acknowledge and agree that we, one of our affiliated companies, officers, employees or some other person connected with us may have an interest, relationship or arrangement with one or more Users of the Platform that is material in relation to any Dobrh Agreement you enter into via the Platform and which could give rise to a conflict of interest. You agree that we shall not be required to disclose such conflict of interest to you and that there will be no obligation for us to account to you for any such interest, relationship, or arrangement, unless required by the applicable law. The Goods and Services provided via the Platform are unbiased and provided independently and with no regard to any such interest, relationship, or arrangement.
16.1 You undertake that you shall not at any time after you have been provided a unique username by us, divulge or communicate to any person (except to Provider representatives or advisers or as may be required by law or any legal or regulatory authority) any Confidential Information, and will use best endeavours to prevent the unauthorised publication or disclosure of any Confidential Information, and will only use such Confidential Information for the purposes of proposing, considering or making transactions through the Platform. Confidential Information for the purposes of this clause shall include all information in whatever form (including in visual, oral, or electronic form) relating to us or your business.
16.2 All payment details you provide to us and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. If you are asked to make a payment for Fees or any other purpose, the details you are asked to submit will be provided directly to our payment provider via a secure connection. We will not pass any debit/credit card details to third parties.
16.3 We take all appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. We agree to retain the Confidential Information for the period required by the nature of the transaction unless a different period is agreed upon. We shall not use Confidential Information for any unauthorised or impermissible purposes, nor disclose the same to other entities, whether at no cost or for a consideration, unless you consent to such disclosure, or it is required by the applicable laws. However, we cannot guarantee the security of any information that is disclosed online. You agree that you shall, at your own expense, ensure that you comply with and assist us to comply with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of personal data, including (without limitation) any data protection law or regulation applicable from time to time in force, including the Abu Dhabi Global Market Data Protection Regulations 2021.
You may request approval to advertise your Goods and Services on the Platform by completing the [advertisement application] and paying the relevant advertisement subscription fee (Advertising Access Fee) through the Platform. Advertisements posted on the Platform are subject to Dobrh’s prior written approval and these User Terms.
You are responsible for maintaining all required business records. Dobrh does not store, maintain, or provide copies of any content or information you submit, except as required by law.
Dobrh provides services "as is" and "as available." We do not guarantee uninterrupted, error-free, or risk-free use of the Platform. To the extent permitted by law, we disclaim all implied warranties, including accuracy, merchantability, and fitness for a particular purpose.
Dobrh is not liable for damages or losses arising from:
Our total liability is limited to the lesser of $2,500 or the total service fees retained by Dobrh for your transactions in the past six months. Some legal jurisdictions may not allow these limitations, in which case they may not fully apply to you.
By using Dobrh, you acknowledge that we are not a party to any Agreement between Users. You agree not to hold Dobrh, its affiliates, officers, directors, employees, agents, or service providers responsible for any Disputes you may have with another User. You hereby release Dobrh and its affiliates from any claims, demands, or damages (actual or consequential) arising from Disputes with other Users, including but not limited to issues related to service performance, quality, or refund requests. While Dobrh may provide Dispute Resolution guidance, we are not liable for any outcomes.
If your use of Dobrh leads to legal action against us, you agree to cover our costs as outlined below. You agree to indemnify, defend, and hold harmless Dobrh, its affiliates, and their respective officers, directors, employees, agents, and service providers from all claims, losses, liabilities, costs, and expenses (including legal fees) arising from or related to:
Your use of Dobrh’s services, including any payment obligations or defaults.
Any content, work product, or services you provide through Dobrh.
Any Agreement you enter into via Dobrh, including classification disputes regarding service providers.
Your failure to comply with Dobrh’s User Terms or applicable laws.
Any negligence, willful misconduct, or fraudulent activity by you or your representatives.
Any violation of third-party rights, including intellectual property, privacy, or publicity rights.
For the purposes of this section, "your representatives" include anyone using your Account credentials to access Dobrh. An “Indemnified Claim” refers to any claim, lawsuit, demand, or legal action against an Indemnified Party due to your actions or omissions. An “Indemnified Liability” includes all resulting damages, losses, costs, and expenses (including reasonable attorneys' fees).
23.1 Subject as provided in section 24.4, we may terminate either or both of your log-in details and your access to the Platform for any or no reason, at any time, with or without notice to you and without incurring any liability to you, however that liability may arise.
23.2 All restrictions and all disclaimers and exclusions and limitations of our liability, and any other section that expressly or by its nature contemplate performance after the termination of these User Terms, will continue to apply during suspension and will survive any termination. Upon suspension or termination, you must not directly or indirectly access or use the Platform.
23.3 If your Account is suspended or permanently closed, you may not access Dobrh under the same or a different account, nor re-register without prior written consent from Dobrh. If you attempt to do so, Dobrh reserves the right to reclaim available funds in the new Account and/or use an available Payment Method to settle any outstanding amounts owed, as permitted by applicable law.
23.4 Where you are a Provider and we terminate your access to the Platform for reasons other than a breach by you of these User Terms, we will refund the unused portion of any prepaid subscription amounts.
23.5 Either you or Dobrh may end this Agreement, but certain rights and obligations will continue beyond termination.
23.5.1 Unless otherwise agreed in writing, either party may terminate this Agreement at any time, for any reason, by providing written notice to the other party. Termination of this Agreement will also result in the termination of other User Terms unless stated otherwise. If you wish to terminate, you may do so by providing written notice to legal@cognifle.com. Once terminated, your right to use Dobrh's services will be revoked, and your Account will be closed.
23.5.2 Dobrh is not a party to any Service Agreement between Users. Termination of this Agreement does not automatically cancel or affect any existing Agreements between Users. If you attempt to terminate this Agreement while you have ongoing projects, you agree that:
Dobrh will close any open Agreements on your behalf.
You remain bound by this Agreement and other Terms until all ongoing projects are officially closed and your access to the Platform is terminated.
Dobrh may continue providing necessary services to facilitate the completion of any open transactions between you and other Users.
You are still responsible for any outstanding payments due as of the termination date or the closure of any active Agreements, whichever is later. This includes payments owed to Dobrh under the User Terms or to service providers for completed work.
23.5.3 Unless required by law, once your Account is closed, you will no longer have access to any data or content stored on Dobrh. Any information, materials, or content in your Account may be deleted, and Dobrh disclaims any liability for such deletion. However, Dobrh may retain certain Account data as required by law or our Privacy Policy.
23.5.4 Certain provisions of this Agreement and other Terms will remain in effect even after termination. These include, but are not limited to, sections regarding Dispute Resolution, audits, intellectual property rights, non-circumvention, indemnification, fees, reimbursements, and liability limitations. Termination of this Agreement does not release you or Dobrh from any obligations incurred before termination, nor from responsibilities related to actions taken prior to termination.
These User Terms, together with the Standard Terms and any related policies referenced therein, constitute the entire Agreement between you and Dobrh regarding the use of the Platform and the services provided through it. It supersedes all prior Agreements, understandings, or representations, whether written or oral, related to the subject matter of this Agreement.
24.1.1 We may perform any of our obligations and exercise any of the rights granted to us under these User Terms through a third party. We may novate and assign any or all our rights and obligations under these User Terms to any third party.
24.1.2 If any clause or part of any clause of these User Terms is found to be void, unenforceable, or invalid, then it will be severed from these User Terms, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of these User Terms.
24.1.3 No single or partial exercise, or failure or delay in exercising any right, power or remedy by us shall constitute a waiver by us of, or impair or preclude any further exercise of, that or any right, power or remedy arising under these User Terms and conditions or otherwise.
24.1.4 If any of the provisions in these User Terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the remainder shall continue in full force and effect.
24.1.5 All disclaimers, indemnities, and exclusions in these User Terms shall survive termination of the Terms, and shall continue to apply during any suspension or any period during which the Platform is not available for you to use for any reason whatsoever.
24.1.6 These User Terms and the documents referred to in them set out the entire Agreement between you and us with respect to your use of the Platform and the Goods and Services provided via the Platform and supersede any and all prior or contemporaneous representations, communications, or agreements (written or oral) made between you or us.
24.1.7 We reserve the right to suspend or not act on your instructions where we suspect that the person logged onto the Platform via your username is not you, or we suspect illegal or fraudulent activity or unauthorised use.
24.1.8 You agree with us that neither you nor we or any Client or Provider, will be responsible for any delay or failure to perform any obligation under these User Terms for a reasonable period due to labour disturbances, accidents, fires, floods, pandemics, telecommunications, internet failures, strikes, wars, riots, rebellions, terrorism, blockages, acts of government, governmental requirements and regulations or restriction imposed by law or any other similar event beyond the parties’ reasonable control.
24.1.9 The relationship between us and you and other users of the Platform is restricted to these User Terms, it being understood that you are acting as an independent contractor for your own risk and account. Giving you access to the Platform does not establish a joint venture, licensing, agency, or partnership relationship between us, nor does it create an employer/employee relationship.
24.1.10 We reserve the right to modify or amend these User Terms, the Platform, or any content on the Platform from time to time, including for security, legal, or regulatory reasons, or to reflect updates or changes to the Goods and Services or functionality of the Platform. We will notify you when we make changes to these User Terms, and your continued use of the Platform will be deemed to be your acceptance of any amendments we make to the User Terms.
24.1.11 These User Terms, together with the documents referred to in them, and any non-contractual obligations arising out of or in connection with them, shall be governed by the laws of the Abu Dhabi Global Market. You irrevocably submit to the exclusive jurisdiction of the Abu Dhabi Global Market Courts over any claim or matter arising under or in connection with these User Terms, and we submit to the non-exclusive jurisdiction of the Abu Dhabi Global Market Courts in connection with the same.
We may update these Terms and will provide reasonable advance notice of substantial changes. If the update includes fee increases, we will notify you at least thirty (30) days in advance. Changes that reduce fees or are promotional may take effect immediately. Continued use of Dobrh after the effective date of any update constitutes acceptance of the revised Terms.
You may not transfer or assign your Account or rights under this Agreement without our prior written consent. If your business undergoes a change in ownership, you must provide written notice to Dobrh, including details of the transaction and new ownership. If we do not object within a specified timeframe, the transfer may proceed. Any unauthorized transfer is invalid.
Our failure to enforce any part of these Terms does not waive our right to take action in the future for the same or similar breaches. We retain the right to enforce these Terms at our discretion and do not guarantee action against every violation.
If any provision of these Terms is deemed invalid or unenforceable under applicable law, it will be modified to the extent necessary to align with the intended objectives while the remaining provisions remain in full effect. The invalidity of a provision in one jurisdiction does not affect its validity in another.
Dobrh does not guarantee that its services are appropriate or available outside the United Arab Emirates or Abu Dhabi Global Market jurisdiction. Users accessing the Platform from different locations do so at their own risk and must comply with relevant laws, including export and import regulations. If your circumstances change and you no longer meet these legal requirements, you must cease using our services immediately.
By using Dobrh, you consent to receiving electronic records, notices, and communications from us via email or other digital means. These communications satisfy any legal requirements for written notices.
25.1 Should you have any questions about these User Terms, or wish to contact us for any reason whatsoever, please contact us at support@dobrh.com.
This document was last updated on 30/12/2025.
Below are definitions for capitalized terms that appear in these Terms. Other capitalized terms are defined elsewhere in this document, identifiable by their use in quotation marks and bold font.
“Account” is a registered profile on Dobrh that allows Users to buy or sell services.
“Agreement” refers to any legally binding contract between Users and Dobrh, including the User Terms and other policies.
“Client” is any user who purchases Goods and Services on the Dobrh Platform.
A “Counterparty” refers to any Service Provider (professionals or businesses) that enters into an Agreement or transaction with another party. In the context of a service platform, the counterparty could be a Client, Service Provider (professionals or businesses), or any other entity involved in a contractual or financial arrangement.
A “Dispute” refers to any disagreement, claim, or conflict arising between two or more parties regarding the Terms, obligations, or performance of an Agreement or transaction. Disputes may involve payment issues, service quality, Agreement terms, or other matters requiring resolution through negotiation, mediation, arbitration, or legal action.
“Fees” may refer to any charges, commissions, or service costs applied by Dobrh for Platform usage.
“Goods” are tangible items produced, sold, or distributed by a provider, such as a manufacturer or retailer, to a client who purchases or acquires them for use, consumption, or resale.
A “Notice” is a formal communication from Dobrh, which may be delivered via email, Platform notifications, or website announcements.
“Privacy Policy” is the document outlining how Dobrh collects, uses, and protects user data.
A “Provider” refers to an individual (professional), business, or entity that offers and delivers services, expertise, or products to a Client in exchange for compensation.
A “Service” refers to any intangible activities or expertise offered by a Provider, such as a professional or business, to a client in exchange for compensation or other value.
A “User” is any individual or business registered on Dobrh as a Client or Provider.