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After-sales support is provided for products purchased through the Dobrh Platform, including digital and physical goods. This support includes revisions, returns, and refunds as specified herein. The eligibility for after-sales support is determined based on the type of product and the specific terms outlined at the time of purchase.
The after-sales support does not affect your statutory rights as a consumer under UAE law, including the right to receive goods that are of satisfactory quality and fit for purpose. Dobrh is committed to complying with the UAE Consumer Protection Law.
We understand that every purchase is important, and our after-sales support is designed to provide you with flexibility and protection. If your digital product requires changes, you can request a revision before project completion. For damaged or incorrect physical goods, Dobrh offers a return policy.
Ensure that your purchase qualifies for revisions, returns, or refunds by reviewing the service terms listed on the product page.
Go to My Orders > Order Details and complete the request form to apply for a revision, return, or refund. All communication should include the order number and a detailed description of the issue.