Searching for something specific?Don’t hesitate to reach out. We’re here to help!
All Copyrights reserved to © Dobrh 2021
Dobrh manages all disputes to ensure a fair, transparent, and efficient refund process for digital and physical Goods and Services. The refund policy provides clear guidelines for applying for and receiving compensation for defective or incorrect products and services.
Refunds apply to orders that are not shipped, missing, defective, inaccurate, or damaged. This includes any Goods and Services that fail to meet agreed terms. Buyers must provide adequate proof of the issue in order to qualify for a refund.
Refunds will be processed within the following timeframe:
For Physical Goods: within 7-10 business days of the Provider receiving the returned item.
For Digital
Goods and Services: within 7 days of the refund request approval.
Eligible refunds are processed promptly to minimize delays. Once a refund is approved, the amount will be credited to the Buyer’s account within 5 to 7 business days for all Goods and Services.
If an issue cannot be resolved directly with the Provider, the case may be escalated for review and mediation by the Dobrh Support team.
Refunds for physical goods are contingent upon the return of the item in its original condition. For digital goods, refunds may only be granted if the service is incomplete or significantly deviates from the agreed terms. Dobrh reserves the right to verify the validity of refund requests.
Buyers are encouraged to resolve disputes directly through the Dobrh Platform before initiating a chargeback with their bank or payment provider. Initiating a chargeback may lead to suspension of the Buyer’s account pending investigation.
For physical goods, items must be returned before a refund is issued. For Digital Goods and Services, refund requests must be made within 7 days of order completion.
Dobrh reviews refund requests for all Goods and Services. If the service is incomplete or significantly different from the agreement, a partial or full refund may be issued. In some cases, revisions may be offered as an alternative.
Decisions regarding refunds will be final.
For digital deliveries, Providers review refund requests within 3–5 business days, with a decision issued within 1–3 business days. For physical goods, refunds are processed within 7–10 business days once the return is received.
Refunds are granted for non-delivery, unreasonable delays, cancellations before delivery, or if the product/service differs from the agreed terms. Refunds depend on service terms and the completion stage. Once approved, the amount is credited within 5–7 business days per Dobrh’s policies.